Shipping Policy

At FORM&HOLD, every order is carefully prepared and inspected to help ensure your hardware arrives safely and in excellent condition.

Order Processing

Most FORM&HOLD products are processed and prepared for dispatch within 3–8 business days from the date your order is placed.

Certain sizes, finishes, long pull handles and bespoke products may require additional production time.

If your project has a specific deadline or you require expedited production and shipping, please contact us at Contact@formandhold.com before placing your order.

Business days exclude weekends and public holidays.

Processing and delivery times may occasionally be extended due to carrier schedules, customs clearance, weather conditions or other circumstances beyond our control.

Made-to-Order & Bespoke Products

Some FORM&HOLD products are manufactured, finished or prepared specifically for each order.

Production times for made-to-order and bespoke products may vary depending on the size, finish, quantity and level of customization required.

Where a specific production lead time is stated on the product page, quotation or order confirmation, that timeframe will take priority.

Once production has commenced, made-to-order or bespoke products may not be eligible for cancellation or modification.

For larger trade orders, commercial projects, bulk quantities or bespoke requirements, please contact us before ordering so we can confirm production and shipping arrangements.

In-Stock Products

In-stock products will normally be prepared for dispatch as quickly as possible, subject to availability.

If an item becomes temporarily unavailable, we will contact you with an updated estimated dispatch date.

Orders containing both in-stock and made-to-order products may be shipped together once all items are ready or separately where appropriate.

International Shipping

FORM&HOLD ships internationally to most destinations worldwide.

Available shipping services and charges are determined based on factors including:

• Delivery destination

• Product dimensions and weight

• Order value

• Quantity

• Shipping service selected

• Oversized or long products

Available shipping options and applicable charges will normally be displayed at checkout.

Certain remote areas or destinations may require an additional shipping quotation.

Long & Oversized Pull Handles

Certain long door pulls, entrance handles, ladder pulls and other oversized hardware may require special packaging or oversized shipping services due to their dimensions.

Additional shipping charges may apply to these products, and they may be excluded from certain free-shipping promotions.

Where special freight arrangements are required, we may contact you regarding your order.

Delivery Times

Delivery times vary depending on the destination and shipping service selected.

Estimated transit times begin after your order has been produced, processed and dispatched.

Any delivery timeframe provided by FORM&HOLD or the shipping carrier is an estimate and does not constitute a guaranteed delivery date.

International deliveries may experience additional delays due to customs inspections, clearance procedures, local carrier arrangements or other circumstances outside our control.

Tracking Information

Once your order has been dispatched, you will normally receive a shipping confirmation email containing tracking information.

Tracking information may take some time to become active after a tracking number has been generated.

For some international shipments, tracking may not update while the shipment is travelling between countries or awaiting customs clearance.

This does not necessarily mean that your order has not been shipped or has stopped moving.

Once customs clearance is completed and the shipment is transferred to the local final-mile carrier, tracking information will normally continue updating through to delivery.

If your tracking information has not updated for an extended period, please contact Contact@formandhold.com with your order number.

Import Duties, VAT, GST & Customs Charges

International orders may be subject to import duties, VAT, GST, customs clearance fees or other local charges depending on the laws and regulations of the destination country.

The following provides general guidance for some of our major destinations.

United States

FORM&HOLD ships orders to the United States using DDP (Delivered Duty Paid).

This means applicable import duties and related taxes are covered by FORM&HOLD, and customers will generally not be required to pay additional import duties upon delivery.

Please note that although your tracking number may already have been generated, tracking information for certain international shipments may not begin updating until the package has cleared U.S. customs and has been transferred to the local final-mile carrier.

Customs clearance may sometimes take several days.

If your tracking link appears inactive or remains unchanged for several days, this does not necessarily mean your order has not been shipped.

Your shipment may still be in international transit or awaiting customs clearance.

Once cleared, tracking will normally update with the final-mile carrier's information and continue through to delivery.

Canada

For qualifying shipments imported into Canada from countries other than the United States or Mexico, goods valued above CAD 20 may generally be subject to applicable duties and taxes.

Actual charges are determined by Canadian customs authorities based on the value, classification, country of origin and shipping method of the goods.

European Union

Effective 1 July 2026, the European Union removed the previous customs duty exemption for imported goods valued at EUR 150 or less.

Certain low-value e-commerce consignments imported into the EU with a value not exceeding EUR 150 may currently be subject to a temporary EUR 3 customs duty per item.

VAT and other applicable charges may also apply depending on the destination country and circumstances of the order.

For consignments exceeding EUR 150, normal EU customs duties may apply based on the product classification, origin and applicable tariff.

United Kingdom

For standard non-excise goods imported into the United Kingdom, consignments valued above GBP 135 may generally be subject to Customs Duty.

VAT is governed by separate rules and may apply even where the consignment value does not exceed GBP 135.

Actual charges are determined in accordance with current UK customs and tax regulations.

Australia

For goods imported into Australia with a value exceeding AUD 1,000, a formal import declaration may generally be required and applicable customs duties, GST and other import charges may become payable.

Goods valued at AUD 1,000 or less will generally not attract duties at the border; however, GST may still apply under Australia's rules for low-value imported goods.

Other Countries & Regions

For destinations not listed above, import duties, VAT, GST, customs clearance fees or other charges may apply in accordance with local regulations.

Unless an order is specifically stated at checkout, on the product page or in the order confirmation as being shipped DDP (Delivered Duty Paid), these charges are generally not included in FORM&HOLD's product prices or shipping charges and may be collected from the recipient by local customs authorities or the shipping carrier.

Import regulations may change from time to time. We recommend checking with your local customs or tax authority before placing an order if you are unsure whether additional charges may apply.

FORM&HOLD has no control over charges imposed by local customs authorities and cannot be responsible for delays caused by customs clearance.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact Contact@formandhold.com as soon as possible.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Additional shipping charges resulting from an incorrect or incomplete address, refused delivery or unsuccessful delivery attempt may be charged to the customer.

Split Shipments

Orders may occasionally be shipped in separate packages due to product dimensions, inventory availability, production schedules or logistical requirements.

If your order is shipped separately, you may receive more than one tracking number.

Damaged Shipments

If your order arrives with visible shipping damage, please photograph the outer packaging, shipping label, products and damaged areas as soon as possible and contact Contact@formandhold.com.

Please retain the original packaging until the issue has been reviewed, as the carrier may require photographs or packaging materials as part of a shipping claim.

Contact Us

If you have any questions regarding production times, shipping, international delivery, import charges or project deadlines, please contact us:

Email: Contact@formandhold.com
Website: formandhold.com