Privacy Policy

Last updated: 29 August 2026

This Privacy Policy describes how FORM&HOLD (“FORM&HOLD”, “we”, “us” or “our”) collects, uses, stores and discloses your personal information when you visit, use our services, make a purchase from formandhold.com (the “Site”), communicate with us, or otherwise interact with FORM&HOLD.

By using our Site or Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with FORM&HOLD.

We may collect information directly from you, automatically through the Site, and from service providers or other third parties that help us operate our business.

Device and Website Usage Information

When you visit the Site, we may automatically collect information including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Time zone

  • Cookie and similar technology information

  • Pages and products viewed

  • Search terms

  • Referring website

  • Date and time of visits

  • Interaction with pages, products and features

  • Shopping cart activity

  • Advertising and campaign interaction information

We use this information to operate the Site, understand how visitors use it, improve performance and user experience, prevent fraud and measure marketing effectiveness.

This information may be collected through cookies, pixels, tags, log files and similar technologies.

2. Order and Transaction Information

When you place or attempt to place an order, we may collect:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Products ordered

  • Order value

  • Transaction information

  • Payment status

  • Shipping and tracking information

  • Tax and customs information where required

  • Communications relating to your order

Payment information may be processed directly by Shopify Payments, credit card networks, payment processors or other payment providers made available at checkout.

FORM&HOLD does not necessarily receive or store your complete payment card details.

We use order information to:

  • Process and fulfil orders

  • Process payments

  • Arrange shipping and delivery

  • Provide order confirmations and invoices

  • Provide tracking information

  • Process returns and refunds

  • Communicate with customers

  • Detect potentially fraudulent transactions

  • Maintain accounting and business records

  • Comply with legal and tax obligations

3. Customer Account Information

If customer accounts are available and you create or use an account, we may collect information such as:

  • Name

  • Email address

  • Telephone number

  • Saved addresses

  • Order history

  • Account preferences

  • Gift Card or account-related information where applicable

4. Customer Support Information

If you contact FORM&HOLD, we may collect information you provide to us, including:

  • Name

  • Email address

  • Telephone number

  • Order number

  • Product information

  • Project information

  • Photographs

  • Installation information

  • Return or warranty information

  • Messages and correspondence

We use this information to respond to enquiries, provide customer service and resolve order or product issues.

5. Trade, Bespoke and Project Enquiries

If you contact us regarding a Trade, Bespoke or commercial project, we may also collect:

  • Company name

  • Job title or role

  • Business contact details

  • Project information

  • Product specifications

  • Drawings, dimensions or design requirements

  • Estimated quantities

  • Delivery requirements

  • Quotations and related correspondence

We use this information to evaluate enquiries, prepare quotations, develop bespoke products and manage commercial relationships.

6. How We Collect Personal Information

We may collect personal information:

  • Directly from you

  • Automatically when you use our Site

  • Through Shopify and our e-commerce platform

  • Through payment providers

  • Through shipping and logistics providers

  • Through analytics providers

  • Through advertising and marketing platforms

  • Through customer service tools

  • From fraud prevention and security providers

  • From other service providers acting on our behalf

7. How We Use Personal Information

We may use personal information to:

  • Provide products and Services

  • Process and fulfil orders

  • Process payments

  • Arrange shipping

  • Provide tracking information

  • Manage returns, refunds and exchanges

  • Provide customer support

  • Respond to enquiries

  • Prepare Trade or Bespoke quotations

  • Maintain customer accounts

  • Detect fraud and security risks

  • Improve our products and website

  • Understand Site performance

  • Measure marketing effectiveness

  • Display relevant advertising

  • Send marketing communications where permitted

  • Maintain financial and business records

  • Comply with legal, regulatory, tax and accounting obligations

  • Establish, exercise or defend legal claims

8. Shopify

Our online store is powered by Shopify.

Shopify processes certain personal information on our behalf and provides the technology required to operate our online store, checkout, customer accounts and related e-commerce services.

Your information may therefore be processed by Shopify and its affiliated companies in accordance with Shopify's applicable privacy practices.

9. Payment Providers

Payments may be processed by Shopify Payments or other payment providers available through our checkout.

These providers may collect and process information required to authorize and complete your payment.

Their processing of payment information is also governed by their own privacy policies and legal obligations.

10. Shipping and Fulfilment Providers

To fulfil your order, we may share information with shipping, courier, freight, customs or fulfilment providers.

This may include:

  • Name

  • Delivery address

  • Telephone number

  • Email address

  • Order information

  • Package information

  • Tracking information

  • Information required for customs clearance

We only provide information reasonably necessary for the provider to process and deliver your shipment.

11. Analytics

We may use analytics services, including services provided by Google and Shopify, to understand how visitors use the Site.

Analytics technologies may collect information including:

  • Device information

  • IP address

  • Browser information

  • Pages viewed

  • Referral sources

  • Website interactions

  • Purchases and conversion activity

We use this information to analyze Site performance, improve our customer experience and understand the effectiveness of our marketing.

12. Advertising and Marketing

We may use information about your activity on the Site to measure, personalize and improve our advertising.

Depending on your location, your consent preferences and applicable law, we may share or make available certain information to advertising partners such as Google, Meta or other advertising platforms.

This information may include:

  • Website interactions

  • Products viewed

  • Advertising interactions

  • Purchases or conversion events

  • Device or browser identifiers

  • Cookie identifiers

  • Hashed contact information where permitted

Advertising partners may use this information to measure advertising performance, create audiences or display advertisements that may be more relevant to you.

Where required by law, advertising cookies or similar technologies will only be used with your consent.

You may be able to manage advertising preferences through our cookie controls, your browser settings and the privacy or advertising settings provided by the relevant advertising platform.

13. Marketing Communications

If you subscribe to marketing communications or otherwise provide valid consent where required, we may send information relating to:

  • New products

  • Collections

  • Promotions

  • Special offers

  • FORM&HOLD news

  • Trade or project-related information

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting contact@formandhold.com.

Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to your orders.

14. Cookies and Similar Technologies

Cookies are small files stored on your browser or device when you visit a website.

FORM&HOLD and our service providers may use cookies and similar technologies for purposes including:

Strictly Necessary Cookies

These cookies support essential functions such as:

  • Shopping cart

  • Checkout

  • Customer login

  • Security

  • Payment processing

  • Cookie preferences

Disabling these cookies may prevent certain parts of the Site from functioning correctly.

Functional Cookies

These may remember preferences such as:

  • Language

  • Region

  • Account preferences

  • Previous choices

Analytics Cookies

These help us understand how visitors use the Site and how the Site performs.

Advertising Cookies

Where permitted, these may help:

  • Measure advertising campaigns

  • Understand conversions

  • Limit repeated advertising

  • Build relevant advertising audiences

  • Personalize advertising

The specific cookies used by Shopify and other service providers may change as their services are updated.

15. Managing Cookies

Most browsers allow you to manage, block or delete cookies through browser settings.

You may also be provided with cookie preference controls when visiting FORM&HOLD, depending on your location.

Please note that blocking certain cookies may affect the functionality of our Site.

Disabling advertising cookies does not necessarily mean that you will stop seeing advertisements; advertisements may simply become less personalized.

16. Sharing Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business.

These parties may include:

  • Shopify

  • Payment processors

  • Banks and payment networks

  • Shipping and logistics companies

  • Customs and fulfilment providers

  • Analytics providers

  • Advertising platforms

  • Marketing service providers

  • IT and hosting providers

  • Fraud prevention services

  • Customer support providers

  • Professional advisers such as accountants, insurers and legal advisers

We may also disclose information:

  • To comply with applicable law

  • To respond to a lawful government or regulatory request

  • To enforce our agreements and policies

  • To protect FORM&HOLD, our customers or others

  • In connection with a merger, acquisition, restructuring, financing, sale or transfer of all or part of our business

We do not disclose personal information for purposes unrelated to those described in this Privacy Policy unless permitted or required by law.

17. International Data Transfers

Because FORM&HOLD operates internationally and uses global technology, payment, advertising and logistics providers, your personal information may be processed in countries other than the country in which you live.

These countries may have different data protection laws.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Some of our service providers, including Shopify and other global technology providers, may process information through infrastructure located in multiple jurisdictions.

18. Legal Bases for Processing

If you are located in the European Economic Area, United Kingdom or another jurisdiction requiring a lawful basis for processing, we may process your personal information on one or more of the following bases:

  • Your consent

  • Performance of a contract with you

  • Taking steps at your request before entering into a contract

  • Compliance with legal obligations

  • Our legitimate business interests

  • Protection of vital interests

  • Establishment, exercise or defence of legal claims

Where we rely on legitimate interests, we consider whether those interests are overridden by your rights and freedoms.

Where processing is based on consent, you may withdraw your consent where permitted by law.

19. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

For example, order records may be retained to:

  • Fulfil orders

  • Manage returns and warranties

  • Maintain accounting records

  • Meet tax obligations

  • Resolve disputes

  • Prevent fraud

  • Comply with legal requirements

Different categories of information may be retained for different periods.

When personal information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal obligations.

20. Security

We use reasonable administrative, technical and organizational measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

You are responsible for keeping any account credentials confidential and should contact us if you believe your account or information has been compromised.

21. Automated Decision-Making and Fraud Prevention

FORM&HOLD does not generally use customer information to make decisions based solely on automated processing that produce legal or similarly significant effects.

However, Shopify, payment processors and fraud-prevention providers may use automated systems to identify potentially fraudulent, unauthorized or high-risk transactions.

Such systems may evaluate factors such as transaction patterns, payment information, device information or IP addresses.

22. Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information.

These may include the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion

  • Request restriction of processing

  • Object to certain processing

  • Withdraw consent

  • Request data portability

  • Opt out of certain targeted advertising or data sharing

  • Appeal certain privacy-related decisions where applicable

These rights are subject to applicable law and may not apply in every circumstance.

To exercise a privacy right, contact us using the details below:

Email: contact@formandhold.com

Postal address:
FORM&HOLD
Unit 1118, Block 5, Yicui Zundi Taoyuan
No. 2 Qijing Road, Dali Town, Nanhai District
Foshan, Guangdong 528231
China

We may need to verify your identity before processing a request.

You may also authorize another person to submit a request on your behalf where permitted by law, subject to appropriate verification.

23. European Economic Area and United Kingdom

If applicable data protection law in the European Economic Area or United Kingdom applies to you, you may have rights including:

  • Access

  • Rectification

  • Erasure

  • Restriction of processing

  • Objection

  • Data portability

You may also have the right to lodge a complaint with the data protection authority responsible for your location.

Where processing relies on your consent, you may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

24. United States Privacy Rights

Residents of certain U.S. states, including California where applicable, may have additional privacy rights under state privacy laws.

Depending on the law applicable to you, these may include rights to:

  • Know or access personal information

  • Correct personal information

  • Delete certain personal information

  • Obtain a portable copy of certain information

  • Opt out of certain targeted advertising, sharing or sale of personal information

  • Limit certain uses of sensitive personal information where applicable

  • Not receive unlawful discriminatory treatment for exercising privacy rights

FORM&HOLD will process eligible requests in accordance with applicable law.

Where legally required, we will also recognize applicable browser- or device-based opt-out preference signals.

25. Sale or Sharing of Personal Information

FORM&HOLD does not sell personal information in the traditional sense of exchanging customer information for money.

However, certain privacy laws may define some forms of sharing information with advertising partners for targeted advertising as a “sale”, “sharing” or similar regulated activity.

Where applicable, you may have the right to opt out of such activity.

26. Children

The Site and Services are not intended for children under 18 years of age.

We do not knowingly collect personal information directly from children for the purpose of selling our products or Services.

If you are a parent or legal guardian and believe a child has provided personal information to us inappropriately, please contact us at contact@formandhold.com.

27. Third-Party Websites

Our Site may contain links to websites or services operated by third parties.

FORM&HOLD is not responsible for the privacy, security or content practices of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

28. Do Not Track and Privacy Preference Signals

Some browsers provide “Do Not Track”, Global Privacy Control or other privacy preference signals.

Because standards and legal requirements concerning these signals may differ between jurisdictions, our response may vary depending on applicable law and the technology involved.

Where applicable law requires us to recognize a supported opt-out preference signal, we will process that signal accordingly.

29. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business

  • Our technology

  • Our service providers

  • Our privacy practices

  • Applicable laws or regulations

The latest version will be published on this page.

The “Last updated” date at the top of this Privacy Policy indicates when the policy was most recently revised.

30. Complaints

If you have concerns about how FORM&HOLD handles your personal information, please contact us first so that we can review your concern.

You may contact us at:

Email: contact@formandhold.com

Postal address:
FORM&HOLD
Unit 1118, Block 5, Yicui Zundi Taoyuan
No. 2 Qijing Road, Dali Town, Nanhai District
Foshan, Guangdong 528231
China

Depending on your location, you may also have the right to lodge a complaint with your local data protection or privacy authority.

31. Contact Us

For questions about this Privacy Policy, to exercise a privacy right, or to make a privacy-related complaint, please contact:

FORM&HOLD

Email: contact@formandhold.com

Postal Address:
Unit 1118, Block 5, Yicui Zundi Taoyuan
No. 2 Qijing Road, Dali Town, Nanhai District
Foshan, Guangdong 528231
China

Website: formandhold.com