Shipping Policy

Order Processing

Most FORM&HOLD products are processed and prepared for dispatch within 3–8 business days from the date your order is placed.

Certain sizes, finishes, long pull handles and bespoke products may require additional production time.

If your project has a specific deadline or you require expedited production and shipping, please contact us at contact@formandhold.com before placing your order.

Business days exclude weekends and public holidays.

Processing and delivery times may occasionally be extended due to carrier schedules, customs clearance, weather conditions or other circumstances beyond our control.

Made-to-Order & Bespoke Products

Some FORM&HOLD products are manufactured, finished or prepared specifically for each order.

Production times for made-to-order and bespoke products may vary depending on the size, finish, quantity and level of customization required.

Where a specific production lead time is stated on the product page, quotation or order confirmation, that timeframe will take priority.

Once production has commenced, made-to-order or bespoke products may not be eligible for cancellation or modification.

For larger trade orders, commercial projects, bulk quantities or bespoke requirements, please contact us before ordering so we can confirm production and shipping arrangements.

In-Stock Products

In-stock products will normally be prepared for dispatch as quickly as possible, subject to availability.

If an item becomes temporarily unavailable, we will contact you with an updated estimated dispatch date.

Orders containing both in-stock and made-to-order products may be shipped together once all items are ready or separately where appropriate.

International Shipping

FORM&HOLD currently ships to selected destinations across North America, Europe, the Middle East and Oceania.

Supported destinations currently include:

• North America: United States and Canada
• Europe: Austria, Belgium, Denmark, France, Germany, Italy, the Netherlands, Spain, Sweden and the United Kingdom
• Middle East: United Arab Emirates, Kuwait, Qatar and Saudi Arabia
• Oceania: Australia and New Zealand

For supported destinations, current checkout shipping options are Standard International Shipping — US$20 and Express Courier Shipping — US$50.

Shipping availability and the applicable charge are confirmed at checkout based on the selected destination and order.

If your destination is not available at checkout, please contact us before placing an order.

Long & Oversized Pull Handles

Long and oversized handles that are available for direct online purchase use the shipping services and charges displayed at checkout.

If a product requires special freight that cannot be provided through standard checkout, it will be handled as a quotation-only order and the shipping arrangement will be confirmed before payment.

Delivery Times

Delivery times vary depending on the destination and shipping service selected.

Estimated transit times begin after your order has been produced, processed and dispatched.

Standard International Shipping: approximately 8–15 business days after dispatch.

Express Courier Shipping: approximately 5–8 business days after dispatch.

Most orders are prepared for dispatch within 3–8 business days. This processing time is separate from the transit times shown above.

Any delivery timeframe provided by FORM&HOLD or the shipping carrier is an estimate and does not constitute a guaranteed delivery date.

International deliveries may experience additional delays due to customs inspections, clearance procedures, local carrier arrangements or other circumstances outside our control.

Tracking Information

Once your order has been dispatched, you will normally receive a shipping confirmation email containing tracking information.

Tracking information may take some time to become active after a tracking number has been generated.

For some international shipments, tracking may not update while the shipment is travelling between countries or awaiting customs clearance.

This does not necessarily mean that your order has not been shipped or has stopped moving.

Once customs clearance is completed and the shipment is transferred to the local final-mile carrier, tracking information will normally continue updating through to delivery.

If your tracking information has not updated for an extended period, please contact contact@formandhold.com with your order number.

Import Duties, VAT, GST & Customs Charges

International orders may be subject to import duties, VAT, GST, customs clearance fees or other local charges depending on the laws and regulations of the destination country.

The following provides general guidance for some of our major destinations.

United States

FORM&HOLD ships orders to the United States using DDP (Delivered Duty Paid).

This means applicable import duties and customs-related import charges are covered by FORM&HOLD, and customers will generally not be required to pay additional import duties upon delivery. Any U.S. sales tax calculated and displayed at checkout is separate and remains payable as part of the order total.

Please note that although your tracking number may already have been generated, tracking information for certain international shipments may not begin updating until the package has cleared U.S. customs and has been transferred to the local final-mile carrier.

Customs clearance may sometimes take several days.

If your tracking link appears inactive or remains unchanged for several days, this does not necessarily mean your order has not been shipped.

Your shipment may still be in international transit or awaiting customs clearance.

Once cleared, tracking will normally update with the final-mile carrier's information and continue through to delivery.

Canada, Europe, the United Kingdom & Australia

Import duties, VAT, GST, customs clearance fees or other local charges may apply according to the laws and regulations of the destination country.

Unless an order is specifically stated at checkout, on the product page or in the order confirmation as being shipped DDP (Delivered Duty Paid), these charges are generally the responsibility of the recipient and may be collected by local customs authorities or the shipping carrier.

Import regulations can change. If you are unsure whether local charges may apply, we recommend checking with your local customs or tax authority before placing an order.

Destinations Not Available at Checkout

If your destination is not currently available at checkout, please contact us before placing an order.

For project, trade or quotation-only orders, we may be able to review alternative shipping arrangements and confirm availability, cost and estimated transit time before payment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact contact@formandhold.com as soon as possible.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Additional shipping charges resulting from an incorrect or incomplete address, refused delivery or unsuccessful delivery attempt may be charged to the customer.

Split Shipments

Orders may occasionally be shipped in separate packages due to product dimensions, inventory availability, production schedules or logistical requirements.

If your order is shipped separately, you may receive more than one tracking number.

Damaged Shipments

If your order arrives with visible shipping damage, please photograph the outer packaging, shipping label, products and damaged areas as soon as possible and contact contact@formandhold.com.

Please retain the original packaging until the issue has been reviewed, as the carrier may require photographs or packaging materials as part of a shipping claim.